FAQs

WHAT PRODUCTS DOES SIGG™ OFFER?

Our expertise and main offer to our customers is drinking bottles. At SIGG™, we have a wide range of bottles that offer you drinking solutions to accompany you in every activity of your day-to-day life. We offer 4 main bottle categories to cover every aspect of your life:

• The one and only Classic SIGG™ aluminum bottle, with its iconic and globally recognised shape and designs.
• The SIGG™ Hot & Cold line, with great insulation performance and internationally awarded designs.
• Our Active bottles are designed with sporty shapes and feature high-performance drinking tops.
• SIGG™ Kids, with their colourful designs and friendly characters, are for our youngest customers.

SIGG™ also offers a wide variety of accessories, including food boxes, pouches and spare parts for every bottle.

 

WHAT BOTTLE MATERIALS DOES SIGG™ OFFER?

At SIGG™ we offer 5 main bottle materials: aluminium or glass for our Classic bottle design, 18/8 stainless steel or glass for our Hot & Cold line, polypropylene for the VIVA and HERO bottles, and Tritan for our Total Clear, Miracle and Sexy bottles.

Aluminium

SIGG™ has produced aluminium bottles since the beginning of the 20th century and we still believe in this material. Aluminium is one of the most abundant elements in the earth’s crust, it is very easy to recycle and requires very little energy to do so. The raw material for our bottles comes from the European Union. Aluminium keeps out micro-organisms, air and light, ensuring that the contents stay fresh for a long time. It is a lightweight and durable metal – there are SIGG™ bottles out there that are still being used after 30 years!

Stainless steel

Building on the success of the original SIGG™ aluminium bottle and market demands, SIGG™ have expanded their product portfolio with the dynamic SIGG™ Hot & Cold line. The line is made of 18/8 Food Grade Steel (AISI 304, SUS 304), which contains 18% chromium and 8% nickel. These two elements are essential in the balance of the steel to eliminate corrosion and leaching of the iron-based material. This metal is not as lightweight as aluminium, but it’s very strong and resistant to dents and scratches. We also believe in this material not only because it is a long-lasting material, like aluminium, but also because it is 100% recyclable.

Polypropylene (PP)

Our VIVA and HERO bottles and most of our tops are made of high-quality PP, which is a very resistant thermoplastic frequently used in the food industry, and it does not contain BPA, as most other plastics do. PP also works very well as a container because it’s resistant to the high temperatures that can be reached in microwaves and dishwashers, for example. With polypropylene, we can offer a transparent, lightweight and durable bottle which, like the whole SIGG range, is completely toxin free.

Glass (borosilicate glass)

There is no material purer than glass. Glass is inert, non-toxic, easy to clean, easy to maintain and easy to recycle. It offers unparalleled purity and preserves any beverage’s pure taste. We chose borosilicate glass because it’s resistant to higher temperatures and to chemical corrosion. As a pure material, borosilicate glass is very popular in the manufacturing of scientific instruments and is perfect for us to offer to our customers for a pure drinking experience. It is very important for us and our customers that the materials used in SIGG™ products meet high quality standards. For this reason, SIGG™ strives to maintain this quality in its products, not only by purchasing certified materials, but also through vigorous testing in third-party laboratories.

Tritan™

Sports bottles aren’t just for sports any more. Responsible hydration with reusable water bottles plays a role beyond the gym and has now expanded to home and office environments. Eastman Tritan™ copolyester combines impact strength with many other properties to ensure lasting aesthetics for your water bottle. Tritan™ copolyester has some outstanding attributes:

• Glass like clarity – enhanced by outstanding gloss and resistance to cracking and grazing
• Toughness – impact resistance
• Dishwasher durability – chemical and heat resistance allows for repeated dishwasher cycles
• BPA-free – manufactured without any bisphenols

ARE SIGG™ BOTTLES SAFE?

Of course. Since 1908, SIGG™ has only used the best and safest materials to produce its bottles. We carry out extremely strict safety tests to ensure the highest quality toxin-free products for our customers. Our products have always exceeded the legal safety standards of all countries where we sell them. At SIGG™, we know that safety is important to our customers. For this reason, we put a huge effort into ensuring that every material we use is absolutely safe.

CHILD SAFETY

Child safety is very important to us. Children should only be allowed to drink from bottles with a drinking cap. Always check that the drinking cap is firmly in place. We offer special caps for bottle intended for children, in addition we urge parents to teach their children how to use the water bottles safely. Be aware of choking hazard, some bottles may contain small parts and may not be suitable for younger children. Please use insulated products with caution when they are filled with hot beverages and be careful while drinking hot beverages. Supervise your child while drinking hot beverages; there is a risk of scalding or injury. SIGG products are not suitable for keeping dairy products or baby food warm (danger of bacteria growth).

 

IS ALUMINIUM SAFE?

SIGG™ bottles made of aluminium are totally safe. We know that there have been some concerns surrounding the safety of aluminium related to the food industry, and we would never produce aluminium bottles that are harmful to our customers. SIGG™ has been using a new inner liner since 2008, and all raw materials suppliers guarantee BPA-free components. SIGG™ always goes further when it comes to safety tests and we carry out not only the certified tests imposed by safety regulations, but also independent tests from third-party laboratories that help us to exceed stipulated safety levels.

 

IS STAINLESS STEEL SAFE?

Yes. The 18/8 stainless steel SIGG™ uses for its bottles is specially selected for the food industry. We have regular contact with our partners in the factories to ensure that all quality and safety requirements are followed. Furthermore, after the bottles have been produced we carry out safety and quality tests at our headquarters in Switzerland. Nevertheless, we would not recommend using stainless steel to people with chrome or nickel allergies, as very small amounts of them may migrate from the material.

 

IS PLASTIC SAFE?

The thermoplastic called polypropylene (PP) that SIGG™ uses to produce its bottles is totally free of toxins, such as BPA or phthalates, which are chemicals used to make plastic. One of the advantages of the PP is its heat resistance.

 

IS GLASS SAFE?

Glass is a material of choice for its excellence in the food industry. This is because glass is inert, which means it does not chemically interact with other materials and it protects contents from chemicals, BPA exposure and other types of contamination. Glass is also non-porous, so it does not transfer smells or flavours.

 

DO SIGG™ BOTTLES CONTAIN BPA?

All ingredients used for SIGG™ products are free of BPA. We test all materials and parts of our bottles before they go to production and we carry out additional tests at third-party laboratories before the products go on the market. SIGG™ has been using a new inner liner since 2008 where all raw materials suppliers guaranteeing BPA-free components. These components are constantly tested by independent laboratories and only used in perfect quality. Also the products, which have been manufactured before 2008, do not represent a risk for your health since they do not contain any toxic materials (all SIGG™ products and components are compliant with EU directives and FDA guidelines). * Please note that substances like BPA are prevalent in the environment (e.g. air, water etc.) and are in a very wide variety of consumer products found in households, including food and beverage product containers and most plastic products. As a result, it is literally impossible to certify that something is 100% BPA-free and to scientifically validate such a guarantee.

 

WHAT SIZES ARE SIGG™ BOTTLES?

SIGG™ offers different sizes for each of the product lines:

• Aluminium

• Stainless Steel

• Glass

• Tritan and Polypropylene

WHAT IS THE LINER? (WHAT IS IT FOR, WHAT IS IT MADE OF?)

The liner is the coating used on the inside of the aluminium bottle. At SIGG™ we use a polyester-based protective liner for all aluminium bottles (like the ones used in food and drink cans throughout the world). It prevents your drink from developing peculiar tastes or smells.

 

DOES SIGG™ STILL PRODUCE HOUSEHOLD PRODUCTS? (INDICATE WHICH RETAILERS STILL SELL THEM)

No. In 1998 SIGG™ stopped producing household products and focused on the production of drinking bottles.

 

HOW ARE SIGG™ BOTTLES MADE?

SIGG™ is a small company and we are very proud of our long history of making high-quality products along with our continuing efforts to reduce our environmental impact. Our factory in Switzerland produces the bottles using over 55% renewable energy and with minimal waste. Note that 99% of our waste is recycled.

Aluminium

It all starts with a piece of aluminium that’s the shape of an ice hockey puck. Every puck is extruded by a 600-ton piston stroke and then flows along the piston, transforming it into a cylinder. The cylinder gets shaped into a bottle with the help of up to 26 differently shaped modules, each one moving the metal further towards the final shape. Once the bottle has the iconic form that we all know, the next step is to coat the inside of the bottle with our Eco-Care Liner to avoid direct contact between the liquids and the aluminium. Once the shape and the inside of the bottle are ready, we paint the outside with the desired colour and design using the screen-printing method. The lid is added and a manual quality check ensures that all bottles leaving the production line are in perfect condition.

Stainless steel

For all our stainless steel products we use 18/8 Food Grade Steel (AISI 304, SUS 304). Stainless steel 18/8 has excellent resistance to a wide range of atmospheric environments and liquids. Like all stainless steel, it can get rusty under severe conditions, but this rust can be polished or wiped away. The vacuum flasks consist of two cylinders: one placed within the other and joined at the neck. The gap between the two flasks is evacuated of air to form a vacuum. In all our vacuum flasks we insert a zirconium stone to draw out the final remaining parts of air to ensure an absolute vacuum and the best possible insulation.

Glass

Soda–lime glass is chemically stable, reasonably hard and extremely workable. Because it can be re-softened and re-melted numerous times, it is ideal for glass recycling. Borosilicate glass is a very chemical and temperature-resistant glass, which is mainly used for glassware in the laboratory, for chemical engineering and in the home.

Polypropylen-Tritan™-Trinkflaschen (VIVA; alle Tritan™-Flaschen)

Using the injection stretch blow moulding process, the plastic is first moulded into a "preform" using the injection moulding process. The preforms are produced with the necks of the bottle, including threads on one end. The preform then goes into the stretch blow moulding machine, which pushes high-pressure air into the bottle to create the shape.

Polypropylen (HERO)

In extrusion blow moulding (EBM), plastic is melted and extruded into a hollow tube and then captured by closing it into a cooled metal mould. Air is then blown into the tube, inflating it into the shape of the bottle.

 

 

WHERE ARE SIGG™ BOTTLES MADE?

SIGG™ manufactures products that meet the spirit of the times, in terms of quality and design, and set new standards. Factors such as current trends and sustainability play a central role in product development. In order to be globally competitive, to offer a wide range of products and to meet increasing demand, we are always looking for the best manufacturers for our different materials. We are always looking for top-class suppliers in other countries and always pay attention to the highest quality. Since SIGG sets high quality standards for itself and for all products, these remain unchanged regardless of the production location. Our partners conscientiously and reliably meet the strict requirements of our Swiss engineers and product managers. Each product is thoroughly tested before being sold, regardless of the production location. In addition, our products are continuously checked for compliance with standards and regulations by independent laboratories. The origin of the products is always indicated on the product itself or on the packaging. In order to facilitate identification of the origin, the following representations are used both on the packaging and on all communication channels. All Aluminium bottles are proudly made in Switzerland. Our stainless steel and glass bottles are produced by our partners in China or Italy, and we produce most of our plastic bottles in Germany.

 

WHY DOES SIGG™ PRODUCE BOTTLES IN CHINA NOW?

The selection of the production site in China was not to import low-cost goods or to sell cheap products under our name. We don’t want to deceive our consumers in any way, and therefore we have removed the Swiss cross from the logo of this line. A reason for choosing our producer in China was their expertise: for many years they have been producing high quality Thermos bottles and had the required experience in this market, the necessary equipment, and trained staff. Although the bottles are produced outside of Switzerland, we can be sure that the Swiss spirit and quality remains in all of our products.

 

SAFETY TESTS & CERTIFICATIONS

SIGG™ regularly conducts comprehensive testing of our products. We engage independent testing bodies for this purpose. The aim is to continuously check and guarantee the high quality of SIGG products. Some tests we perform: BPA Tests, LFGB, 1935/2004, 10/2011, FDA, Prop. 65.

 

HAND WASH OR DISHWASHER?

In general, we advise you not to wash your bottle in the dishwasher. The aggressive detergents used in dishwashers may affect the exterior paint, and in the case of the aluminium bottles, the internal coating. The warranty does not cover any damage to your bottle that can be proven to result from washing it in a dishwasher. Due to the narrow opening of the classic SIGG™ bottle, dishwashers do not provide the best cleaning results. To ensure you can enjoy your SIGG™ bottle for a long time, we recommend you clean it regularly by hand. Rinse out the bottle and bottle top with hot water after every use, leave open to dry, and always store it with the top off. For an extensive guide on caring for your bottle, please read our full blog post here: http://www.siggnorthamerica.com/tag/cleaning-your-sigg/

 

CLEANING SIGG™ VIVA BOTTLES

Our SIGG™ VIVA bottles are made of polypropylene and are dishwasher-safe due to the high temperature resistance of the material. However, we always recommend washing the bottle by hand and with a mild detergent or our Cleaning Tablets. This won’t damage the paint of the bottle and you can be sure that any aggressive dishwasher detergent will not affect the bottle. Thanks to its wide mouth, this bottle is very easy to clean with a brush or sponge.

 

CLEANING SIGG™ HOT & COLD BOTTLES

We recommend you clean your SIGG™ Hot & Cold bottle before first use with 2 tablespoons of vinegar diluted with water and rinse thoroughly with hot water. After every use, we recommend removing the silicon gaskets for better cleaning. To make sure that the bottle doesn’t get damaged, we suggest washing it by hand. For Hot and Cold bottles, washing it in a dishwasher can decrease the length of time it can hold temperature. The best way to clean this bottle is with the SIGG™ Cleaning Tablets and water, or using a mild detergent instead. Do not use cleaning agents that contain chlorine or scouring agents.

 

CLEANING SIGG™ ALUMINIUM BOTTLES

The best way to clean these bottles is with the SIGG™ Cleaning Tablets and water, or you can also use a mild detergent. Do not wash aluminium bottles in the dishwasher, as the paint and inner coating of the bottle can be damaged.

 

CLEANING SIGG™ GLASS BOTTLES

Wash this bottle by hand only. Before first use, clean all parts with hot soapy water and rinse thoroughly. Do not use cleaners that contain bleach or chlorine. We recommend washing it with a soft cloth, sponge and SIGG™ Cleaning Tablets, or with a mild detergent. Do not use a steel brush or polishing agent for cleaning. The silicone parts can be removed and washed separately.

 

ALU BOXES: CHARACTERISTICS AND CLEANING RECOMMENDATIONS

The SIGG™ aluminium boxes are the perfect container for food that doesn’t need to be kept at a certain temperature, as they do not have insulating properties. These boxes are made for containing solid foods, not liquids. Remember to hand wash the Alu boxes with soapy water and a sponge, as the dishwasher will damage the paint and the aluminium. Aluminium is a type of steel so please DO NOT use it in the microwave.

 

WHAT LIQUIDS CAN I STORE IN SIGG™ BOTTLES?

All SIGG™ bottles have been tested with many different types of drinks, including acidic drinks, sparkling drinks, milk, alcohol, and apple and lemon juice. However, we recommend not to leave drinks with natural fermentation processes, such as apple juice or milk, inside the bottle for long periods of time. This natural process can produce gases and strong smells which can be difficult to eliminate.

 

CAN SMALL DENTS OR PRESSURE MARKS ON THE BOTTLE DAMAGE THE LINER/INTERNAL COATING?

Our internal Eco-Care liner is very flexible and shouldn’t be damaged by small external dents or pressure marks. If your bottle suffers a larger dent, please ensure that you inspect the interior to make sure it has not punctured your liner. Excessive dents on the Hot and Cold Stainless steel bottles can negatively effect the inner vacuum seal and decrease it’s effectiveness.

 

GASKET RING FOR Standard SCREW TOP IS NOT REPLACEABLE.

The gasket ring of our traditional and classic standard screw top is not replaceable. If the gasket has stains from humidity or mould, we recommend changing the top. It is important to clean the tops frequently and let them dry completely between uses. When cleaning your lid, please do not use harsh chemicals such as bleach. This can negatively effect the material. Consider using natural cleaners such as vinegar. It is recommended that these lids are replaced every few years to ensure the leakproof seal.

 

IS IT POSSIBLE THAT THE PAINT OF MY BOTTLE MIGHT CHIP?

Regular quality tests ensure a very tough external coating. However, deep scratches or large dents may cause the external coating to crack. If moisture gets in between the coating and the outside of the bottle, the paint may start to flake. This does not in any way affect the bottle’s functionality. If you believe your flaking to be abnormal, please contact customerservice@siggnorthamerica.com.

 

ARE THE BOTTLES LEAKPROOF?

All SIGG™ tops normally remain watertight. However, even our tops and seals are subject to normal wear caused by intensive use. Tip: Do not clean bottle tops in the dishwasher. To wash your top, take it apart, rinse it out with hot water, and leave it to dry naturally. Another tip is that it is often helpful to replace the bottle seal. It is recommended to replace lids every 2-3 years as they take the brunt of the wear and tear.

 

THE LINING IS DROPPING OR PEELING – WHAT CAN I DO?

If for some reason the inner liner of your bottle is dropping, we will be happy to try to help you. Please submit clear and well lit photos of the interior and exterior of your bottle on our warranty page: http://www.siggnorthamerica.com/warranty/

 

CAN I USE MY SIGG™ BOTTLE TO BOIL WATER?

No. SIGG™ bottles are made to contain liquids and not for cooking. Direct contact with fire or a kitchen stove can damage the outside and inside of the bottle.

 

WHERE CAN I BUY SIGG™ BOTTLES?

You can find an extensive collection at shopsiggnorthamerica.com. We also have a lot of retailers and partners that distribute and sell our products. If you are a wholesaler or retail shop interested in carrying our bottles, please take a look at our wholesale catalogue for more information: https://cdn.shopify.com/s/files/1/1287/1463/files/2020_Retail_SIGG_Catalogue_-_March_2020.pdf?v=1583347896 and contact customerservice@siggnorthamerica.com for pricesheets.

 

WHICH COUNTRIES DOES SIGG™ DELIVER TO FOR ORDERS FROM OUR WEBSITE?

We deliver across Canada and the United States of America. If you are outside of this area, please contact us at customerservice@siggnorthamerica.com with your potential order and address and we can provide shipping options.

 

GUARANTEE

At SIGG™, we are proud of our products made with our expertise and passion to achieve the highest quality for you. For this reason, we expect your SIGG™ bottle to accompany you for many years. We strive to obtain the best results for our products, but we know that sometimes mistakes can be made. Therefore, we will be happy to know if there is anything wrong with your bottle and see if we can help you. If you believe your bottle is acting abnormal, please fill our warranty page here: http://www.siggnorthamerica.com/warranty/ and provide clear and well lit photos of the interior and exterior and we will contact you within 3-5 business days to provide further assistance.

 

RETURNS

If you have received the wrong product or something is missing from your order, please contact us at customerservice@siggnorthamerica.com Please indicate the number of your order indicated on the invoice and we will proceed with a replacement or give you support with your problem. If you purchased the SIGG™ product in a retail store or on a website other than sigg.com, please go directly to the original place of purchase.

 

Can SIGG bottles be put in the freezer?

No. SIGG Aluminum bottles are not freezer friendly. When frozen, the liquid will expand and the bottle will crack as aluminum does not expand. Warranty does not cover any bottles that have been split from freezing.

 

What is the notch at the bottom of my bottle? Is it a dent?

Nope! This small notch is used by the machines to hold the bottle while shaped and painted. All SIGG Aluminum bottles have one and it is a standard part of the bottle. It in no way effects the use or structure of your bottle.  

 

I have noticed that the internal coating in my bottle has darkened and there are dark spots on the base. How do I solve this?

Your SIGG should not have a problem with dark spots or corrosion, if you do, it could be for a couple of reasons. These discolorations can be caused by sugar deposits. Hard tap water in your SIGG will also result in a build-up of mineral deposits which could leave a metallic taste. Or not adequately rinsing your bottle after use and allowing to air dry.   TIP: To neutralize the mineral deposits forming in your bottle, soak your SIGG bottle overnight with a mixture of warm water and 1 Tbsp. of Baking Soda. Do not leave water in your SIGG for extended periods of time. For stubborn mineral deposits instead of water you can fill your clean, dry SIGG bottle with Distilled White Vinegar and let soak for 24 hours. USE ONLY DISTILLED WHITE VINEGAR, NO OTHER KIND WILL WORK. After soaking, rinse with warm water and 1 TBSP of baking soda. Allow to air dry with top off each night and use good filtered drinking water.

 

 

 

Do you offer local pick up?

We do! Pick up is at: Clearmount 5240 Finch Ave east, Unit 2, Scarborough, ON, M1S5A2.

We are open 9-5, Mon - Fri. not including statutory holidays. We are an office, so please respect the workers. Please wait until you receive confirmation that your order is ready before coming to the offices. If you need it ASAP, call 416-429-7097.